Help us improve Answers HQ! Take Survey No, Thanks

Who Me Too'd this topic

Accepted Solution
Google Play Login issues/Session Expired/Connection Lost [‎29-06-2020]
[ Edited ]
★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Google Pixel 3
OS Version 10
Ally Code: (Find it here: ) 781-539-514
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug For 4+ hours now, whenever I open the game, I get the "Connection Lost" error message, even though I have no other devices linked to the account and it hasn't been 24 hours since I logged in. When I click reload, the game then enters a loop where I log back in with my Google Play account and immediately get the same error. I have tried restarting my phone, clearing storage/cache for the app, uninstalling/reinstalling the app, opening the app both on wifi and on cellular data, removing google play access for the app, and logging out of google play altogether, but nothing has worked. Other games on my phone that use Google Play are not having any issues.
Steps: How can we find the bug ourselves? Check the internal logs of my account access
Connection Type Wifi
Please select your region North America
Country USA

It seems others are having this issue too, but I wanted to be sure to document mine as well.


(CM: Thread title updated to reflect issue scenarios)

Who Me Too'd this topic