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Updated Sims won't load when pressing "Play'
[ Edited ]
★★★★★ Newbie

I have been trying to load my Sims house the past 3 days. The game allows me to create Sims, however, once I hit the play button to start playing in my household the game will not load. It stays on the loading screen for up to an hour is the longest I've sat on it. I have tried cleaning the cache data, I have repaired the game multiple times, I have look for updates multiple times, I have shut off my computer and turned it back on. I cannot figure out how to fix this. Customer support said two days ago that they were working on it, and the threads now seem like others have solved it, but I'm stuck!

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