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Bug
★★ Newbie

Last ditch request for help.

 

I have an iPhone. Since yesterday morning I have not been able to get into my game. I’ve restarted my phone, updated my phone, hard reset my phone, reset my internet settings, connected through VPN, went off WiFi and and tried just data through my phone. Nothing has worked. I’ve re-installed the game. When I go back to re-download it, it recognizes me (welcomes me back). When it asks if I want to start from new or from my current level from the cloud, I click that and the whole process resets. I have not tried the other option (start new) because it says that it cannot be undone. SUPER FRUSTRATED. Can anyone give any insight?

How long once you contact EA do they respond and actually rectify?

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