March 2020 - last edited March 2020
Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Rarely (0% - 9%)
What is your current game version number? 184.108.40.2060
What expansions, game packs, and stuff packs do you have installed? Cats and Dogs, Get to Work, and Get Famous
Steps: How can we find the bug ourselves? I just lost all my packs
What happens when the bug occurs? The game thinks I haven't bought those packs. I still have my households but not the content from those packs
What do you expect to see? I should have my packs back the same as it was before
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system?
UPDATE: solved when closed out of game and reopening it