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Sims 4 Glitching and Crashing (MAC Book), help!
★★ Novice

Hi! I've had reoccurring problems with my Sims4 account for the couple of days following the latest update. 

At first it was extremely glitchy to the point where I couldn't see my character in the 'build a sim', they just appeared as a silhouette.  

I then deleted the old mods I had on the game. 

Now whenever I load up the game it lags a little bit on the opening screen. Once I load in the family it will be fine for about a minute then the character's/environment's 'skin' will stretch all over the page (Please ref. the attached video) Once it glitches for about half a minute my macbook will crash and close down. Has anyone else had this problem? I recently bought the Realms of Magic add on if this has anything to do with it. 

 

I have already tried the following: 

 

- Deleting all mods (and not re-installing) 

- Re downloading the game.

- 'Repairing' the game on Origin

- Moving the 'options' asset from the 'Electronic Arts' folder to the 'desktop' folder

-  Moving the entire 'Sims 4' folder to Desktop so it creates a new folder

- Changing the game graphics (so that the Sim is on 'high' & most of the environment is 'low') 

 

(I do have Retina display on, the one time I de-selected it the game immediately crashed.) 

 

If anyone knows any possible way I can fix this I'll be forever grateful! 

Many thanks,

 

Here's the details for my mac:

 

Hardware Overview:

 

  Model Name: MacBook Pro

  Model Identifier: MacBookPro11,5

  Processor Name: Intel Core i7

  Processor Speed: 2.5 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 6 MB

  Memory: 16 GB

  Boot ROM Version: MBP114.0184.B00

  SMC Version (system): 2.30f2

  Serial Number (system): C02RM66GG8WP

  Hardware UUID: A399AA25-2760-5BBD-AE67-C6B407DF25CE 

 

 

 

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