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[Open] Sims has all traits but can't be retired
[ Edited ]
★★★ Newbie

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iphone 7+
OS Version 13.3.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1005493386455
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? there is no option for retiring my sims. i already reached level 16 and have 4 traits but i cant retiring my sims.
What do you expect to see? option for retiring my sims.
Connection Type Mobile
Please select your region Asia
Country Indonesia
Additional feedback

there is no option for retiring my sims. i already reached level 16 and have 4 traits but there is no option for retiring my sims. i try the family portrait but still no option for retire.

pls help me

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