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Accepted Solution
[Open] Game Resetting To Level 1
[ Edited ]
★★★★★ Novice

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Air 3
OS Version 13.3.1
Player ID: (Find your Player ID in Sims Mobile: ): 1004147132274
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? No idea. Game resets once a day seemingly randomly.
What do you expect to see? Expect to not lose my game every 24 hours.
Connection Type Wifi
Please select your region North America
Country USA
Additional feedback

Yesterday, at about 5pm PST my game reset to level 1. Eventually, EA was able to restore my game, but I lost about 12 hours worth of progress on all events. Wumples quest expired, even though I was on track to finish, and I lost time with the Sweet Treats.


Today, again at about 5pm PST, my game reset to level 1. Once again, EA restored my game. But, this time, I lost 3 days of progress and plenty of currency. 

At this point, I am giving up on Sweet Treats, as I am so far behind from being constantly rolled back. Plus, I have no clue if my game is going to reset again tomorrow. I spent hours today catching up, just to lose everything again.


This is a game-breaking issue. I spent well over $60 on this game in the past few months. This is absolutely unacceptable.


(Posts merged by CM)

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