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Accepted Solution
[Fixed] Did not get grand prizes from Sweet Treat Showdown
[ Edited ]
★★★★ Pro

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung J7 Pro
OS Version Pie 9.0
Player ID: (Find your Player ID in Sims Mobile: ) 1003186414613
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? After opening all boxes required in STS, grand prizes are not given by the game.
What do you expect to see? To get the grand prize once all boxes required are opened for STS.
Connection Type Wifi
Please select your region Asia
Additional feedback

This is the first time this happened in my game. During the last STS, I was able to open all the boxes needed for the event but I didn't get the grand prizes - washing machine & that clothesline thingy. 


I reported thru in-game help & Twitter EA help but I got the runaround. I already followed all the advice (update game, powercycling, clear cache) from the email EA Help sent me but nothing. So I'll try here on the forums if this issue gets resolved.


Hope I get the prizes coz it's not fair that I played so HARD in those 2 weeks & not get them. 


Case No. 53221121

Player ID. 1003186414613



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