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Accepted Solution
[Fixed] Holiday Hearth Has Lost Its Fire
[ Edited ]
★★ Guide

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone X
OS Version 12.4.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Place out Winterfest Holiday Heart out
What do you expect to see? Looped fire animations in the fireplace
Connection Type Wifi
Please select your region North America
Country USA
Additional feedback Occurred after Version 16.0.0 update.

Next to the hearth my sims once took a seat, cozying up with loved ones, or to toast a treat. 

 

The fire has gone out, and with it, their holiday spirit. 

 

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