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Accepted Solution
[Closed] - Connection Issue with the loading screen
[ Edited ]
★★★★ Novice

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung S8+
OS Version 15.0.2.69790
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003507575287
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When opening the app and the screen keeps loading and eventually says there is an issue with the network
What do you expect to see? The bug to be resolved instead of trying to keep blaming it on the player's connection issue if multiple players are having the same issue.
Connection Type Wifi
Please select your region North America
Country
Additional feedback

I have already spoke with an EA advisor and was given case#49749870 since last month. Till now the issue about the loading screen has never been fixed when many players are having the same problem. There is nothing wrong with my wifi and I have used different wifi networks with the reoccurring issue. I have done all the basic trouble shooting such as, restarting the phone, making sure the game and phone are up to date, clearing cache, reinstall/installing the app, and made sure I have enough storage. This bug is not on my end and has to do with the game connectivity, since I have no problems opening my other apps.

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