August 2019 - last edited February by EA_Kent
[Admin - removed duplicate templates]
Product: The Sims Mobile
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iphone8+
OS Version 12.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003115481832
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Start my game (The Sims Mobile). Please see attachment. Tanvi spam message is blocking the entire top of the screen, making it impossible to play. Also my original Sims and their ancestors are gone. All of my Heirlooms are gone.
What do you expect to see? The Tanvi message gone. My Sims and Heirlooms restored if at all possible. At this point I will be happy to see that Tanvi bug fixed.
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback I deleted The Sims Mobile back In June and reinstalled it a few days later. This is when the ‘Tanvi’ bug appeared. It is 100% persistent. I found all my heirlooms were gone as well as my developed Sims and their ancestors. ‘Tanvi’ was one of my first characters, living in the house, getting married and having kids. She got retired after a while but hung around town. It was only after I reinstalled the game that she appeared-hanging around the house as an NPC as well as spamming the top of my screen with “Now I see why this house is a charming fixer-upper). The earliest backup provided by your tech support was July 7. This did not fix the problem. Someone programmed this and someone can fix it. I am level 45 and have invested a lot of money in the game. Help is needed.