Help us improve Answers HQ! Take Survey No, Thanks

Who Me Too'd this topic

Accepted Solution
[Mac] Origin - Connection and Library Issues
[ Edited ]
Community Manager

We're investigating reports of Origin being unable to connect or load the game library on Mac


If you have either of these problems we'll check it out via your log files. 


The logs are in the following folder: ~/Library/Application Support/Origin/Logs/. The ~ is the home directory.

Here's how you gather logs:

  1. Hit Cmd+Shift+G in the Finder and enter ~/Library/
  2. Navigate to Application Support/Origin/Logs to find the Origin logs
  3. Attach the files in the Logs folder to this thread

For Origin Installation Logs

  1. Go to the installation folder of the game they are trying to install
  2. Select the __Installer folder
  3. Attach the file InstallLog to this thread

Please attach your logs to this thread to help us investigate.





Who Me Too'd this topic