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error message unable to start sims 4 already running
★★★★ Newbie

Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? latest
What expansions, game packs, and stuff packs do you have installed? no expansion pack i just bought the game
Steps: How can we find the bug ourselves? no idea
What happens when the bug occurs? the game wont even start
What do you expect to see? i expect to be able to play the game once its installed
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

just bought the game installed it and cant even start it .it tells me unable to start sim 4 is already running .i uninstalled and reinstalled but still nothing .

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