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Game Crashes iPhone 6 - I have Crash Logs, Know Cause, and Workaround
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Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone 6
OS Version 12.1.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) 384-961-322
What type of issue do you have? Gameplay
How often does the bug occur? Often (50% - 99%)
Summarize your bug Game Crashes
Steps: How can we find the bug ourselves? Run multiple apps in the background, run a wifi connection with multiple running devices connected (to slow down network speed), or mobile network with 1 bar of connection, and run a battle.
Connection Type Wifi
Please select your region North America
Country United States

I have attached one of the crash logs. I can get more. Basically it looks like too much is happening on the main thread. The iOS Watchdog terminates apps that do too much for a certain period of time on the main thread, as a safety feature.

 

To fix this, run network data transfers asynchronously on separate threads.

 

WORKAROUND: close all background apps, make sure you have full mobile connection for at least 30 seconds before entering battle, once in battle, turn on airplane mode to avoid any network connections mid battle. Once finished, take out of airplane mode.

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