January 2019 - last edited January 2019
Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 184.108.40.2060
What expansions, game packs, and stuff packs do you have installed? All.
Steps: How can we find the bug ourselves? Open a retail business, have employees set to answer questions.
What happens when the bug occurs? Watch as employees try to initiate retail interactions, walk up to a customer, then the customer walks away. This makes it useless to have employees pitch sales.
What do you expect to see? Employees properly doing retail interactions with customers.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Maybe this has been reported but all I could find was threads on employees socializing a lot which is not the case here.