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Account recovery?
★★★★ Novice

Hello, thank you for taking the time to read this. I am currently having issues recovering an old account from EA, it is in fact the one I am currently logged into.


I am a recent move from Xbox to PC. Originally, my account was created over Xbox with the email connected to my Microsoft account at the time. Because of regional identifier issues associated with my email and XboxLive the email for my Microsoft account has since been changed and the original one has since been deleted. This is where my current issues start, I have since forgotten the original password and because the original email no longer exists I have no actual recovery option available. I'm currently logged in to my account because the community website allows for access through your Microsoft account, it doesn't however allow you to access anything that will allow you to fix anything. I can post here, I can access "My cases" on, but I still can't change my details because it asks for the original password and it sends information to the original email.


I have opened multiple cases, they each are resolved by telling me that I haven't provided enough information. All I want is my account back. Can anyone help me directly or give me a detailed list of information to provide? Would going to my BF1 profile on Xbox to give them my exact stat rundown gain me access? What can I do?

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