December 2018 - last edited March 2019 by crinrict
Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 184.108.40.2060
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? Look at family tree of a sim
What happens when the bug occurs? Founders have disappeared (blacked-out photo) from family tree and now generation 2 is doing the same thing. Means I cannot look at the whole family tree. Started about a month ago. It’s is very annoying as it is a legacy family.
What do you expect to see? A full family tree
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Sims in generation two who were not born from my founders, so were married into the family, still have their pictures in the family tree. The tombstones all still have their names on it.