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Accepted Solution
[Closed] Having to pay for items that are already owned
[ Edited ]
Not applicable

Product: The Sims Mobile
Platform:Android Tablet
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy Tab S3
OS Version Android 8.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003403535473
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Look into my game's CAS under makeup. The mask that I've already unlocked costs now simoleons.
What do you expect to see? The mask, reward from Spirited Friendship, should be available as it was unlocked when I finished this story several weeks ago. I have used it on my sims before this last update.
Connection Type Wifi
Please select your region Europe
Country
Additional feedback I won the heirloom for this story during the Halloween event. Then I completed the story which unlocked all three rewards. I've used the mask several times and now it's not available unless I pay for it. This is an item I already own and should be able to use without paying extra simoleons.

 I won the heirloom for this story during the Halloween event. Then I completed the story which unlocked all three rewards. I've used the mask several times and now it's not available unless I pay for it. This is an item I already own and should be able to use without paying extra simoleons.




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Who Me Too'd this topic