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Xbox connection issue: error 721
[ Edited ]
Community Manager

Hey everyone, 


This is a known issue that we are currently working on solving, no ETA currently. 


The following workaround has been reported to work for various players and for us. 


Try the following troubleshooting:

  • Launch the game, the game will be in offline mode
  • Press the right stick to reconnect online. The game might be frozen for a bit, but the loading symbol will still move. Wait until the game becomes responsive again.
  • The game might display error 721. Discard the message.
  • Press the right stick again, the game should now connect online.



This was suggested by: @DYSPROssium

  • Start up the game
  • Scroll to the right until you’re at “collection” then try to connect.
  • Might take 2 tries to work
  • You can play online again

I will keep this topic updated for any news surrounding this issue. 


Thank you for your patience. 




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