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Accepted Solution
[Fixed] Game stuck on update screen iOS
[ Edited ]
★★★ Novice

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iphoneX
OS Version 11.4.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I have updated the game from Apple App Store (version 11.1). When I load the game, it shows "Update" button at the loading screen and when the game load in to my game screen, the "update" still stuck there and I'm not able to play the game. I have already update the game from the Apple App store to the latest and it still prompt me. I have also tried reinstall the game, but after done with the tutorial and choose to load the game from my facebook account, the "update" notification comes back. I have tried updating using my android tablet and it is loading fine with my android tablet. Note that both my android tablet and iPhone is connecting to the same account. Previously before the update, both my tablet and iPhone is able to load and play without any issue. Please help to fix the problem.
What do you expect to see?
Connection Type Mobile
Please select your region Asia
Country Singapore
Additional feedback

I have updated the game from Apple App Store (version 11.1). When I load the game, it shows "Update" button at the loading screen and when the game load in to my game screen, the "update" still stuck there and I'm not able to play the game. I have already update the game from the Apple App store to the latest and it still prompt me. I have also tried reinstall the game, but after done with the tutorial and choose to load the game from my facebook account, the "update" notification comes back.

 

I have tried updating using my android tablet and it is loading fine with my android tablet.  Note that both my android tablet and iPhone is connecting to the same account.

 

Previously before the update, both my tablet and iPhone is able to load and play without any issue.

 

Please help to fix the problem.

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