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[Closed][Info needed] Not receiving Heirloom Chests
[ Edited ]
★★★★ Novice

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Pro
OS Version 11.4
Player ID: (Find your Player ID in Sims Mobile: ) 1003015496517
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? After the tutorial on the new update, I went back to the Heirloom Store to trade in more Green tickets for chests. The first time, the tickets were deducted, but nothing happened. When I tried a little later, the white transition screen with the spinning gem appeared, but it did not bring up a chest and reverted to the Heirloom Store screen. I lost 50 green heirloom tickets.
What do you expect to see? I expected an Heirloom chest to appear, just as it has during the tutorial/walkthrough for the new update. Those transactions were successful.
Connection Type Wifi
Please select your region North America
Country USA
Additional feedback

Phantom: Please read @SimGuruMaaike post with the request for more info:

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