- last edited
Product: The Sims Mobile
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Pro
OS Version 11.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003015496517
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? After the tutorial on the new update, I went back to the Heirloom Store to trade in more Green tickets for chests. The first time, the tickets were deducted, but nothing happened. When I tried a little later, the white transition screen with the spinning gem appeared, but it did not bring up a chest and reverted to the Heirloom Store screen. I lost 50 green heirloom tickets.
What do you expect to see? I expected an Heirloom chest to appear, just as it has during the tutorial/walkthrough for the new update. Those transactions were successful.
Connection Type Wifi
Please select your region North America
Phantom: Please read @SimGuruMaaike post with the request for more info:
Solved! Go to Solution.