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Accepted Solution
[Closed] Progress being set back in quests/events
[ Edited ]
★★ Expert

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy S8+
OS Version Android 8.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003561971484
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? If you're able to review my play activity, you might be able to see where I've repeated completion actions within a protracted timespan?
What do you expect to see?
Connection Type Mobile
Please select your region North America
Country USA
Additional feedback

I open the SM app. I perform actions to complete events. When I end events, I immediately begin new events. I hard-close the app.

 

When I re-open the app, usually within 5-10 minutes, the game has thrown back to (approximately) the previous access point, so I have to repeat actions to complete the same events.

 

This problem doesn't seem to affect rewards earned.

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