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[Linked] Bold Smokey Glam pack missing color options
[ Edited ]
★★★★★ Apprentice

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 6s
OS Version 11.3.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003018872416
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? 1) The Bold Smokey Glam pack advertised several colors (see below for exact numbers) of blush, lip, eye shadow and highlight, but but there are no color options for blush or highlights and depending on the sim's skin tone, only a limited number of lip or eye shadow colors are available, instead of all of the colors advertised.(please see screenshots for examples) 2) Also the curly hair that came with this pack has a white spot in the back (see photo)
What do you expect to see? 1) When applying make-up purchased from the Bold Smokey Glam pack, a female sim of any skin tone should be able to wear any one of the 11 blush colors, 11 lip colors, 11 eye shadow colors and 12 highlight colors. 2) No white spot in the back of the hair
Connection Type Wifi
Please select your region North America
Country US
Additional feedback Bugs are also present when on mobile data

 

This bug was originally mentioned in the technical issues thread by another user, but since they haven't responded, I'm reporting this because I'd like to see it fixed so we can all get what we paid for.

 

At the beginning it seemed like some colors were missing, but I've done more research and it seems the colors available are dependent on what color the sim's skin tone is...for example a sim with dark skin has only dark colors available for lips and eyes (blush and highlighters still have no color options regardless) and if the sim's skin tone is light then they there's only lighter colors available but all colors should be available for all skin tones as in the advertisement.

 

Also the white spot in the back of the hair shows regardless of color in CAS and in-game.

 

Thank you!

 

Photo May 18, 9 28 59 PM.jpg

 

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Photo May 15, 11 29 52 AM.png

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