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OnePlus stability issues during TW (freezes and crashes)
[ Edited ]
★★★ Apprentice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? OnePlus 3T
OS Version 8.0.0 (OxygenOS 5.0.1)
Ally Code: 924-698-129
What type of issue do you have? Other
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug The game crashes constantly, has been since the update in November and it crashes more frequently if there is an active TW or TB, although it seems to crash more often in TW. The game crashes or freezes at least once a day when no TB/TW is running but with either of them active it can be even up to 10 times a day. I've written to support who knows how many times, went through all the troubleshooting steps who knows how many times, I've sent dozens of feedback reports with system logs included and the best the support agents could come up with was "do a factory reset and see if it helps". This behavior is unacceptable to me, I'm not about to have to spend hours backing up my personal data and then spend hours restoring it without being certain that it will help and without anyone on taking a look at the logs I've sent.
Steps: How can we find the bug ourselves? Go through the logs and figure it out yourselves? Seems to crash in different areas.
Connection Type Mobile/WiFi
Please select your region Europe
Country Serbia

 

I've also found multiple similar issues that have yet to be solved or at least be properly looked at:

https://answers.ea.com/t5/Technical-Issues/Android-8-App-frequently-crash/m-p/6624460/highlight/true...
https://answers.ea.com/t5/Bug-Reports/Game-won-t-load-after-updating-to-Android-8-1/m-p/6688123#M105...
https://answers.ea.com/t5/Bug-Reports/Game-crashes-when-TW-is-running/m-p/6645677/highlight/true#M92...

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