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Bonus License Plate Backgrounds disappeared
★★★★ Novice

Product: Need for Speed Payback
Platform:Microsoft XBOX One
Summarize your bug I have lost all those bonus license plates i got (Payback. NFS 2015, NFS Rivals and Coca-Cola)
What is your gamertag/PSN ID/EA Account name? RedivivusOlive1
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? February 8, 2018
What time did you see the bug? (HH:MM AM/PM) 8:40 PM
What is your time zone? CTT - GMT + 8:00
Steps: How can we find the bug ourselves? Go to the license plate section in the visual customization, and select change plate background in the plate modification screen.
What happens when the bug occurs? All of the loyalty bonus license plates except for the Deluxe Edition plate (Payback, Coca-Cola, Rivals and NFS 2015 disappear from the plate screen)
What do you expect to see? I expect to see the Payback, NFS 2015, Rivals and Coca-Cola plate backgrounds appear.
Please select your region Asia
Were you connected to other players when the bug occurred? No

I went into the plate customization screen. and found out the plates have disappeared.

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