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I cant go upstairs in sims 4
★★★ Novice

So I tried everything and more I turned moveingobjects off and deleting the stair rails and more I still can't go upstairs anymore, I did get some of the houses off the library ((I forgot what it was actually called but the thing you go to, to get sims and houses and lot and stuff, but I just cant I'm gonna to verify the game files and see what happens but I still want suggestions and help in this situation

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