November 2017 - last edited November 2017
I'm missing my Yoda Star Card!
If you didn't get an Epic Lightsaber Mastery Star Card for Yoda, we can help you if you pre-ordered a disc copy of Star Wars Battlefront II before 3p.m. UTC October 9, 2017.
If you pre-ordered a digital copy from an online retailer before 3p.m. UTC on October 9, and they did not give you a code, we can help you out too.
When you contact us, please have your proof of purchase ready so we can help you right away.
On PC my install is at 100% but I can't play anything other than Arcade mode!
I'm using Direct X 12 and I'm seeing some performance issues, what should I do?
We’re aware that some players using Direct X 12 may see micro-stuttering or other performance issues. While we’re working on a fix for this, we recommend that you change your settings to use DirectX 11 instead.
NOTE: If you have dual GPUS, and you’re using DirectX 12, we recommend switching back to DirectX 11 until we have a fix for the performance issues.
We’ll update here when you’re good to switch back to DirectX 12 again.
If you're unable to launch the game there's another way to swap to DX11. Go to C:\users\your windows account name\Documents, then go to STAR WARS Battlefront II\settings. Choose to open BootOptions with notepad, and you'll see "GstRender.EnableDx12 1" at the start of the document. Change that one to a zero to get "GstRender.EnableDx12 0", save and start the game.
I'm having performance issues with AMD Eyefinity.
We’ve had reports of some performance issues with Eyefinity in Star Wars Battlefront II, and we’re working on resolving them. In the meantime, we’d advise against using Eyefinity when you play. We’ll update here as soon as we have a workaround or a fix for you.
My lightsaber is invisible! I'm using an AMD card and my drivers are up to date.
This is a graphical bug, and we’re working on it. We’ll let you know when it’s fixed.
Why can’t I equip the weapon I unlocked in my last End of Round in Multiplayer?
We’re working on making this smoother, but for now, you need to exit the match and start a new multiplayer game to have your new weapon available to you.
If you have trouble connecting online in Star Wars Battlefront II, try opening (or forwarding) these ports to improve your connection:
If you’re still having trouble, run through our troubleshooting steps to help clear up any connection errors