March 2017 - last edited April 2017 by Holger1405
LETS FIGURE THIS OUT
You can solve most problems by making sure your game and your system are both up to date.
If you haven’t already, run through our checklist to make sure you’re ready to play.
If you’re still seeing a problem, check if we’ve got it covered below:
All Platforms: Trouble Finding A Match In Multiplayer
After creating a multiplayer lobby the remaining slots may not fill with new players. In particular, if a lobby has only two players, the additional slots will not fill.
We are aware of this issue and are investigating it.
PC: I'm getting a black screen on start-up, or the game is only running as a background process
Check to see if you have the Corsair Utility Engine installed on your system. (This issue should be resolved for the full game release.)
If you have a UC-Logic Drawing Tablet installed. (Could also apply for other Drawing Tablets)
If you have TeamViewer installed and it runs in the background.
Press alt-enter to switch to windowed mode.
Changing your settings to run in windowed mode or borderless windowed mode will allow you to alt-tab more freely.
PC: Can’t create new saves.
Deleting or moving the save game folder (C: > Users > [Your Username] > Documents > BioWare) while Mass Effect: Andromeda is running will prevent new saves from being made. This can also occur if the logged-in account does not have write access to Documents.
To solve this:
Go to My Documents (C: > Users > [Your User Name] > Documents)
Create a folder path: BioWare/Mass Effect Andromeda/Save in Documents.
PC: My game is stuttering or the performance is very bad in general.
Check to see if you have the "AsusGameFirstService.exe" installed on your system.
All Platforms: Ryder is stuck in an animation and won’t respond to commands.
If these don't help, try saving and restarting the game.
All Platforms: Ryder is stuck somewhere in the game and can’t get out.
Use fast travel to extract Ryder.
PC: I turned on HDR and changed my display mode and now my graphics look weird
HAVING TROUBLE WITH YOUR CONNECTION?
How multiplayer connections work in Mass Effect: Andromeda
Multiplayer games use peer-to-peer connections. Once you leave the Lobby and start a match, it’s hosted on the machine (and connection) of one of the players – the one marked as host in the lobby.
If you’re having trouble with multiplayer outside of the lobby, remember that your internet connection is only part of the equation – the connection of the host player matters, too.
What happens if the host disconnects?
If the host loses their connection, the game will set one of the remaining players as host.
You won’t lose any progress (XP, credits or challenges) if a host disconnects—you’ll just restart the match at the beginning of the wave you were already on previously.
Any player who joins your in-progress match will earn rewards from the point they join.
Quick connection tips:
Need something more in-depth?
You may also need to open (forward) some ports on your system to clear up any lingering connection problems:
TCP: 443, 17503, 17504, 10000-19999, 42210, 42130, 42230
UDP: 3659, 10000-19999
One thing that may help is to check your IPv settings.
If you're having frequent disconnections on a peer-to-peer connection, it's possible that your network is using newer IPv6 IP addresses rather than the more common (and previously standard) IPv4 type.
Unfortunately, IPv6 and IPv4 are not yet at the point where they work well together on peer-to-peer connections. If you find that you lose your connection every time you play against a particular friend or whenever you join a match, chances are that you or your opponent are using IPv6.
You may need to speak to your ISP if you suspect this is the case, as they can advise you on any hardware or router firmware changes you might need to make to switch to IPv4 for gaming.
Here's how to change your IP version on a PC:
If you're looking for information on pre-order and bonus content: https://help.ea.com/en-us/help/mass-effect/mass-effect-andromeda/mass-effect-andromeda-pre-order-edi...