Who Me Too'd this topic

I got the Sims 4 download for Christmas, and It downloaded, and not it won't launch. I have tried everything. I have uninstalled and reinstalled both the game and origin  3 times, I have cleared files, clean booted, and even attempted to talk to an EA rep, but nothing is working. 

When something does look like its about to happen, I get the message, "Origin is not running, make sure that it is running before attempting to play the Sims 4", but Origin is running. 

In my task manager it shows that the game is runnning, but nothing comes up. Also in Origin, it shows that I have played the game "31 hours played" 

I don't know what else to do! Please help!