September 2014 - last edited February
There are several steps one can take to troubleshoot their own game before seeking help. There are some standard recipes that can help with several game problems.
Many problems can be pinpointed on custom content or corruption in your user data. There's an easy way to reset your game to factory settings without going through the ordeal of reinstalling the whole thing (Path can be different depending on your OS):
The Error is gone now
Same Error still exists
Either make your own post, following the guidelines here: Help us helpers to help you or if you already have one and were referred here, post there.
They are both very important and no Computer should be without. Nevertheless can they lead to issues. If you have trouble patching or the launcher doesn't work correctly, make sure you tell your Virus program/Firewall that the EA Site is safe by adding Origin.exe, TS4.exe, TS4_x64.exe and thesims.com and Origin.com, as exceptions.
These tips are things you can try if you see any kind of weird behavior in your game.
A lot of issue can be pinpointed on corrupt installations or issues with Origin itself. Try the following things first:
If you need help, make sure you post as much information as possible. Include your computer information and info about whether you use Custom Content or mods and what EPs you own.
Please also state if you are on a PC or MAC and if you are using download version through Origin or Steam or DVD Version.
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.