On my Xbox one, every time I try to customise a character, it gives me the option to download game face, but every time I press 'download game face' it gives me the message "your download has failed. Please try downloading your game face again later"... Every time! for more attempts than I care to count, and over several hours. I tried turning my Xbox on and off (inc hard reboot) and it keeps failing. Why does it not work???