Accepted Solution
[RESOLVED] Sims 4 Game won't update to latest patch 1.100.305
[ Edited ]
★★★ Novice

MAC - ORIGIN

My game is stuck on v.1.99.305 and is refusing to update. I've tried:

The "Update Game" option in Origin

The ResetOrigin tool. 

Uninstalling & Reinstalling Origin

 

Any help would be much appreciated. 

BennyBoy_Alpha

(2,932 Views)
Re: Sims 4 Game won't update to latest patch 1.100.305
★★★ Novice

Doing the steps provided in the relevant section of the pinned post on this site didn't work either. 

(2,925 Views)
Re: Sims 4 Game won't update to latest patch 1.100.305
[ Edited ]

@BennyBoy_Alpha

Mine won't either. Where are you geographically and which version of macOS are you running?

Origin isn't even showing there is an update for me.

 

Edit - I'm in the UK and this is happening on 3 different Macs, 2x Intel and 1x Silicon machines running Catalina and Ventura.


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Re: Sims 4 Game won't update to latest patch 1.100.305
★★★ Novice

I'm in the UK - running the latest version of MacOS Ventura. 

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Re: Sims 4 Game won't update to latest patch 1.100.305
Community Manager

Hi @BennyBoy_Alpha,

 

Could you please run an Origin Error Report with these steps, and then provide your Report ID in the thread here so we can investigate into this further? 

solaire.png

(2,878 Views)
Re: Sims 4 Game won't update to latest patch 1.100.305
★★★ Novice

Same issue in the US latest version of Mac Ventura. Game won't update to Mac: 1.100.144.1230

 

I tried to do a report but that failed, see attachment. My connection is fine.

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Re: Sims 4 Game won't update to latest patch 1.100.305
Champion
@EA_Solaire Running Catalina. I’m on an older iMac

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(2,788 Views)
Re: Sims 4 Game won't update to latest patch 1.100.305
Champion

Mac OS Monterey in the US.

 

Also got “unable to submit your report please check your internet and try again” when trying to submit Origin error report.

 

Internet connection is fine.

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(2,776 Views)
Re: Sims 4 Game won't update to latest patch 1.100.305
★★★★★ Novice

I'm having the same issue too! have restarted, repaired, uninstalled and reinstalled and nothing is working sadly. I've cleared cache and stuff.  It just keeps saying my game is up to date.  No error codes or anything.

(2,766 Views)
Re: Sims 4 Game won't update to latest patch 1.100.305
[ Edited ]
★★★ Novice

@EA_Solaire I got "Unable to submit" message - my internet is fine. 

It seems that something is wrong on Origin's end. 

(2,736 Views)