Crash on MacBook Pro 16 inches
★★★ Novice

Hello everyone,

 

I'm a bit at loss...

I bought a brand new MacBook Pro 16 inches 4 days ago and the game crashes every single time on Live mode

 

Here are my specs: again, the laptop is brand new, I only downloaded Adobe and Origin, I don't use mods

500 Go

Memory 32 Go

6-Core Intel Core i7

AMD Radeon Pro 5300M 4 GB

Intel UHD Graphics 630 1536 MB

Catalina 10.15.1

 

So I went through a lot of topic and tried many fixes, but none of them worked. Here is the list of the fixes I tried:

-repaired the game

-unistalled and reinstalled (with and without the extensions)

-deactivated Origin in the game

-deleted The Sims 4 folder

-deleted UserData.lock (it keeps recreating itself)

-iCloud Document folder synchronization deactivated

-updated to todays last patch

 

Also a message says my graphic card is not recognized so I followed @puzzlezaddict tip and added infos on a file called graphicscards.sgr

I don't know if it is linked but now my game won't even start. "The Sims 4" appears on my left top corner for half a second then seems to shut down and then gets replaced by "Origin"

 

I really don't know what to do, did I miss a tip ?

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