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Re: XBOX One - Error Retrieving Anthem live Service Data

by ShenronNacht
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XBOX One - Error Retrieving Anthem live Service Data

★★★★ Novice

 

 

For 10min now that's all i can see.

 

I pre-loaded the game on Wednesday. I have a 200mb internet connection and running on the Xbox One X.

 

Probably going on attempt 40 now. 

 

It gives you that error, makes you accept the EULA and Privacy agreement, confirm options and select pilot voice every time you try. 

 

I started at 11:59am and was definitely part of the first batch of people trying to play. Is anyone on yet or know of a solution?

 

Thanks,

Message 1 of 71 (9,305 Views)

Accepted Solution

Re: XBOX One - Error Retrieving Anthem live Service Data

Community Manager

Hey all, Anthem is getting hit HARD right now with game client requests to authenticate to the servers. We're in the process of increasing both server capacity as well as address underlying issues to ease the load and allow you to connect as we speak. I 100% understand the frustration, and we're working on it as fast as we can.

-EA_Cade

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Message 14 of 71 (10,985 Views)

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Re: XBOX One - Error Retrieving Anthem live Service Data

★ Guide
Just keep getting caught in that same loop as you.

Configuration into agreement into cannot connect to live; restart
Message 2 of 71 (9,265 Views)

Re: XBOX One - Error Retrieving Anthem live Service Data

★★★★ Novice

Every time after you select a Pilot voice, it crashes immediately? or does it act like it's loading for a moment then act like its crashing resume then actually crash?

Message 3 of 71 (9,239 Views)

Re: XBOX One - Error Retrieving Anthem live Service Data

★★★★ Novice
I got in guys! Just keep hammering away. Appprox 70 attempts or 30min
Message 4 of 71 (9,226 Views)

Re: XBOX One - Error Retrieving Anthem live Service Data

★★ Pro

Without evidence to confirm my theory, I believe the servers are getting DDOSED, I noticed the forum was having some problems too, wasn't connecting as fast as it normally does. The useless little script hackers would love killing everyone elses fun. Hang in there.

Message 5 of 71 (9,211 Views)

Re: XBOX One - Error Retrieving Anthem live Service Data

★★★★ Novice
nice though for me it might take longer due to also being told servers are full.
Message 6 of 71 (9,203 Views)

Re: XBOX One - Error Retrieving Anthem live Service Data

★★★★ Novice

it acts like its loading for a minute..then crash, dumped right back to xbox dashboard/home screen/whatever you wanna call it.

Message 7 of 71 (8,932 Views)

Re: XBOX One - Error Retrieving Anthem live Service Data

★★★★★ Newbie

What a joke! Never had this problem with any other game demo in the past. Bad day 1.

Message 8 of 71 (8,803 Views)

Re: XBOX One - Error Retrieving Anthem live Service Data

★★★★ Novice
Same on PS4
Message 9 of 71 (8,753 Views)

Re: XBOX One - Error Retrieving Anthem live Service Data

[ Edited ]
★★★★ Novice

Ok now I'm locked looking at the menu without a Gui, it won't even let me try to load anymore. If you want to see what I mean I just set-up a stream on mixer with the title: Menu Is Broken

Message 10 of 71 (8,690 Views)

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