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Rewards bug during Doble Rewards event

by Shandycw
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Rewards bug during Doble Rewards event

★★★★ Novice

Is it just me or anyone else is experiencing this battle reward bug? where your battle rewards simply don't add to the pool and you just lose your well earned warbucks thanks to a game bug.

 

 

Message 1 of 5 (275 Views)

Accepted Solution

Re: Rewards bug during Doble Rewards event

Community Manager (retired)

Hi again and thank you! 

 

I have activated logs on your account. 

Now, whenever you experience this problem again, I'd like to ask you to do the following: 

 

1) Take a screenshot of your after-battle end screen

2) Go to Settings and press the "Send Log" button in the upper left corner. A log number will be generated, and I'll need you to send me a screenshot or just the log number. I'll need it to assign to the issue at hand, for an easier repro and investigation. 

 

Thank you in advance for your cooperation! 

 

Kind regards, 

 

Bara

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Message 5 of 5 (196 Views)

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Re: Rewards bug during Doble Rewards event

★★★★ Novice
It happens when you get too many boxes of warbucks during the battle. When your battle rewards are too high just get the bug and always put 1000 warbucks. What about a compensation this is no new and I reported long ago, but no solution so far. In the meantime, I spent real money and receive bugs.
Message 2 of 5 (257 Views)

Re: Rewards bug during Doble Rewards event

Community Manager (retired)

Hello there! 

 

Thank you for getting in touch. 

 

May I please ask you to send me your player ID? It's the number in the bottom right corner of the Settings menu. 

 

Also, one more question - once you relaunch the game, does your WarBuck balance go up, or does it stay the same, only counting the 1000? 

 

Thanks and best regards, 

 

Bára

About Fun community manager 

 

Message 3 of 5 (242 Views)

Re: Rewards bug during Doble Rewards event

★★★★ Novice
Thanks for your reply. My ID is 1520036349-30495155
Message 4 of 5 (222 Views)

Re: Rewards bug during Doble Rewards event

Community Manager (retired)

Hi again and thank you! 

 

I have activated logs on your account. 

Now, whenever you experience this problem again, I'd like to ask you to do the following: 

 

1) Take a screenshot of your after-battle end screen

2) Go to Settings and press the "Send Log" button in the upper left corner. A log number will be generated, and I'll need you to send me a screenshot or just the log number. I'll need it to assign to the issue at hand, for an easier repro and investigation. 

 

Thank you in advance for your cooperation! 

 

Kind regards, 

 

Bara

Message 5 of 5 (197 Views)

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