Help us improve Answers HQ! Take Survey No, Thanks

Re: Arena bug

by Bara_AboutFun
Reply

Original Post

Arena bug

[ Edited ]
★★★★ Novice

Hello, I encountered this problem in the arena two times in a row.

On my way to flawless, I got a faulty troop comparison at the third match and as that happened it took a looooong time till I got to the battlefield. There I got immediately the DC countdown of my opponent followed by "YOU WIN". But afterwards the app couldn't leave the following loading screen, I had to close the app and restart the game. Back there I saw only wins in my battle overview but nevertheless the two of two times it happened in the arena I lost a life.

 

After the first time I tried every troubleshooting advice to avoid it to happen again...it didn't helped at all.

 

How many months does this game exist....and why does it have so many bugs?

Message 1 of 11 (456 Views)

Re: Arena bug

★★★★ Novice
Message 2 of 11 (453 Views)
Highlighted

Re: Arena bug

EA Chillingo Team

Hello there! 

 

Thank you for reaching out. 

 

I'm very sorry to hear about your issue in the Arena. I have passed your information on to the QA team for closer investigation. 

 

Thank you for your patience and cooperation. Standard smile 

 

Kind regards, 

 

Bara

About Fun community manager

Message 3 of 11 (436 Views)

Re: Arena bug

★★★★ Novice
Message 4 of 11 (405 Views)

Re: Arena bug

★★★★ Novice

...and again.

 

This bug costs me a lot of arena tickets and refuses several rewards...unacceptable!

Message 5 of 11 (401 Views)

Re: Arena bug

★★★★ Novice
Message 6 of 11 (352 Views)

Re: Arena bug

★★★★ Novice

You speak right from my soul brother!

Message 7 of 11 (343 Views)

Re: Arena bug

EA Chillingo Team

Hello! 

 

Thank you for the capture. 

The team has investigated this and they came to the conclusion that it's only a GUI issue - this means that the levels are actually same in the game. We'll keep looking into this, but so far it seems that it's due to connection issues. 

 

Thank you for your patience! 

 

Kind regards, 

 

Bára 

About Fun community manager 

Message 8 of 11 (258 Views)

Re: Arena bug

[ Edited ]
★★★★ Novice

But you are responsible for this connection issues. I got the same problem right now.

And I cannot tell if it's only a display fault, if this happens I never get into the battle cuz the game get stucked at the loading screen. Even it says in the battle overview that I've won, I loose a life.

Message 9 of 11 (242 Views)

Re: Arena bug

★★★★ Novice
Message 10 of 11 (214 Views)

warfriends-promo

Save your game progress

Link your game to your Game Center account to save your game progress. Bring your progress with you if you switch devices.

How to save your game

fifa-19-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help