Help us improve Answers HQ! Take Survey No, Thanks

15min golden box not showing up

by cristinele3

Original Post

15min golden box not showing up

★★★★ Novice
15min golden lootbox isn’t showing up after tap on it once, i just have to wait +6 hours for it to be available again.
The same with warcards.
Iphone X ios 11
Message 1 of 2 (209 Views)

Re: 15min golden box not showing up

[ Edited ]
Community Manager (retired)

Hi christinele3, 


Thank you for reaching out. 



There are limits of how many times you can use the free Warcards / DogTags / Golden Suitcase in exchange for watching an ad, and it also depends on the availability of the ads in your region. That's why it may sometimes occur that none of the above mentioned items is available for longer than the standard 15 minutes. 


I hope this answers your question! 


Thank you and kind regards, 



About Fun community manager

Message 2 of 2 (192 Views)


Save your game progress

Link your game to your Game Center account to save your game progress. Bring your progress with you if you switch devices.

How to save your game


Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help