i bought unravel but now it is going to be free. can i get a refund or credit?

[iiibenx]

on tuesday 5th i bought unravel, but now i found out it will be free on the 12th, i feel like this is unfair as i paid for the game before this was announced and now i have wasted money as i have ea access. Is there any way of getting credit back or a refund as i am dissappointed

[crinrict · Accepted solution]

It's only free if you buy a monthly description for EA Access.

For refunds, please contact a game advisor

Game advisors can be found through live chat or call-back

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
   

In Details here: How to contact a Game Advisor using the new EA Help page

[crinrict · Accepted solution]

It's only free if you buy a monthly description for EA Access.

For refunds, please contact a game advisor

Game advisors can be found through live chat or call-back

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
   

In Details here: How to contact a Game Advisor using the new EA Help page