Help us improve Answers HQ! Take Survey No, Thanks

Re: [Xbox One] Can't unlock Chapter 5

by EA_David
Reply

Original Post

Accepted Solution

[Xbox One] Can't unlock Chapter 5

[ Edited ]
★★★★ Novice

I have played up to Chapter 4: Mountain Trek and I jumped down and swing over to the Chapter 5: Off The Rails picture, and it is grayed out. Won't let me interact with it at all. I am not sure what I am doing wrong. Any ideas?

 

I did purchase it on another account that has Gold but on the same Xbox. Also, that other account recently got EA access, and I am wondering if it thinks that it was purchased through that for free when it was purchased through Xbox Gold sale.

Message 1 of 6 (3,711 Views)

Accepted Solution

Re: [Xbox One] Can't unlock Chapter 5

Community Manager

@KuzihThanks for the post. The fact the game is shared across shouldn't really be a factor, if you can play then it means that sharing is working fine. 

I think the best thing to do would be to restart the system then play chapter 4 again. Restarting the system (hold the front button until your system beeps and shuts down) clears out any stored data, and sometimes this can lead to odd game behavior. Then play through Mountain Trek again and hopefully On the Rails will open up. 

View in thread

Message 2 of 6 (5,530 Views)

All Replies

Re: [Xbox One] Can't unlock Chapter 5

Community Manager

@KuzihThanks for the post. The fact the game is shared across shouldn't really be a factor, if you can play then it means that sharing is working fine. 

I think the best thing to do would be to restart the system then play chapter 4 again. Restarting the system (hold the front button until your system beeps and shuts down) clears out any stored data, and sometimes this can lead to odd game behavior. Then play through Mountain Trek again and hopefully On the Rails will open up. 

Message 2 of 6 (5,531 Views)

Re: [Xbox One] Can't unlock Chapter 5

★★★★ Novice

Thank you for helping me. That seemed to do the trick.

Message 3 of 6 (3,689 Views)
Highlighted

Re: [Xbox One] Can't unlock Chapter 5

Community Manager

Wonderful, thank you for the update. 

Let us know if you encounter any further issues. 

Cheers!

Message 4 of 6 (3,682 Views)

Re: [Xbox One] Can't unlock Chapter 5

★★★★ Newbie
This did not Help. I even played the whole game again and still level 5 wont open. Kind of a let down. Is there any other way to fix this?
Message 5 of 6 (2,770 Views)

Re: [Xbox One] Can't unlock Chapter 5

[ Edited ]
Community Manager

Hi @Peter_Peckes,

Sorry to read it didn't help getting to level 5. If it happened more than once, it's possible the game wasn't installed properly and some of the files are corrupted. Have you tried to reinstall the game?

Good luck!
-Mai

Message 6 of 6 (2,699 Views)

unravel-promo

Gameplay controls

Learn the gameplay controls to guide Yarny through different puzzles and environments.

View more on EA Help

unravel-promo-2

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help