Unravel won't start [ Edited ]

[dnichol34]

I just bought Unravel.

I downloaded Origin and had no problems logging in or accessing the store. I downloaded the Unravel game. I click Play and it will act as if it is attempting to open. The screen will go black but then it stops loading and will return to the My Games screen. I tried to see if my computer was compatible with the system requirements it needed. From what i can tell (i am not computer savy) i believe i have all the minimum requirements.

This post http://answers.ea.com/t5/Technical-Issues/Unravel-won-t-start/m-p/5164120#M353 makes me think that i might have the same problem this guy had.  If so, how do i update my "missing" requirements?

If that's not the problem, could you help me out? 

[crinrict · Accepted solution]

You only have a graphics chip that is below minimum requirements and has drivers from 2011

Do try update your drivers through the Intel site but for Unravel, it's unfortunately. not enough.

You can try if you can get a refund either through the Great Game Guarantee or if that expired, through Customer Support

Game advisors can be found through live chat or call-back

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
   

In Details here: How to contact a Game Advisor using the new EA Help page

[crinrict · Accepted solution]

You only have a graphics chip that is below minimum requirements and has drivers from 2011

Do try update your drivers through the Intel site but for Unravel, it's unfortunately. not enough.

You can try if you can get a refund either through the Great Game Guarantee or if that expired, through Customer Support

Game advisors can be found through live chat or call-back

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
   

In Details here: How to contact a Game Advisor using the new EA Help page

[AdroChilli]

If you have an old version of K-Lite Codec Pack, you have to install the newest version.

http://www.codecguide.com/download_k-lite_codec_pack_basic.htm

Good luck!