Unravel won't launch on Windows 10

[swampy197728]

Hi,

I am trying to launch the game but nothing happens. I don't even get an intro screen, nothing.

Thanks,

Marek

DxDiag.txt

[EA_David]

@swampy197728 Hey, can you try repairing the game and see if that helps? Right-click the game panel to get the repair option. 

If the issue persists, have you restarted your system since this started happening? perhaps there's a failed "ghost" process for the game in your task manager. A restart might help in any case. 

Cheers. 

[swampy197728]

Hi,

I tried both options but without any luck.

I can see that in Processes only activation_ui starts.

Thanks,

Marek

[crinrict]

Try if it starts if you do a clean boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/

[zukeft]

I have the same issue. No error - nothing. The only thing that might be out of the ordinary is that I installed the game on my D: drive.

DxDiag.txt

[crinrict]

Did you try a clean boot as suggested above ?

[zukeft]

Hi crinrict; yes, I did and unfortunately nothing changed.

[crinrict]

Could you check your event manager if that gives you any unravel errors ?

I assume you also repaired the game ?

[zukeft]

Thanks for the suggestion; unfortunately I couldn't find any errors in the Windows Event Viewer. I've also tried repairing the game multiple times, but nothing.

[zukeft]

I'm happy to say that I can finally play Unravel although I cannot say if it was the Windows 10 Anniversary Update or the latest Origin beta (10.0.1.18416 - 477168) or both.