February 2016
Unravel just became available to play after pre-loading. Every time I launch the game it ends up crashing after a few seconds. I've heard people had problems with this on the Trial version as well. Any ideas?
Solved! Go to Solution.
February 2016
For most, it has been a problem with the K-Lite Codec Pack.
Try updating or uninstalling.the Codec Pack
There's some more details in this thread: http://answers.ea.com/t5/Technical-Issues/The-game-keeps-crashing/td-p/5140536/jump-to/first-unread-...
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
February 2016
For most, it has been a problem with the K-Lite Codec Pack.
Try updating or uninstalling.the Codec Pack
There's some more details in this thread: http://answers.ea.com/t5/Technical-Issues/The-game-keeps-crashing/td-p/5140536/jump-to/first-unread-...
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
February 2016
The K-Lite Codec pack was the problem in my case. It comes with the VLC Media-Player I think.
I uninstalled it. That solved the problem with Unravel crashing.
June 2016
For those that have installed CCCP + MPC instead, I reinstalled the latest CCCP without the VSFILTERS. (On installation, do not put check "XY-VSFILTERS").
May 2017
this method worked fine for me just updated k-lite after getting crashing now fine no issues
June 2017 - last edited June 2017 by EA_Mai
Hi @jafen16
what issue are you having ? Unfortunately, I don't understand your picture.
Could you post your Computer's DxDiag? To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
To request a refund, you can either go through the great game guarantee: https://help.ea.com/en-us/help/origin/origin/what-s-the-great-games-guarantee/ or if you're too late for that, contact a game advisor
Game advisors can be found through live chat or call-back https://help.ea.com/en/contact-us/
In Details here: How to contact a Game Advisor
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
December 2020