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Unravel crashes on launch

by DQ8K
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Unravel crashes on launch

★★★★ Novice

Unravel just became available to play after pre-loading. Every time I launch the game it ends up crashing after a few seconds. I've heard people had problems with this on the Trial version as well. Any ideas?

Message 1 of 7 (8,329 Views)

Accepted Solution

Re: Unravel crashes on launch

Hero

For most, it has been a problem with the K-Lite Codec Pack.

 

Try updating or uninstalling.the Codec Pack

 

There's some more details in this thread: http://answers.ea.com/t5/Technical-Issues/The-game-keeps-crashing/td-p/5140536/jump-to/first-unread-...

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game. Questions belong in the forums. I don't answer questions via PM.


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Message 2 of 7 (11,121 Views)

All Replies

Re: Unravel crashes on launch

Hero

For most, it has been a problem with the K-Lite Codec Pack.

 

Try updating or uninstalling.the Codec Pack

 

There's some more details in this thread: http://answers.ea.com/t5/Technical-Issues/The-game-keeps-crashing/td-p/5140536/jump-to/first-unread-...

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game. Questions belong in the forums. I don't answer questions via PM.


Important Threads


Message 2 of 7 (11,122 Views)

Re: Unravel crashes on launch

★★★★★ Newbie

The K-Lite Codec pack  was the problem in my case. It comes with the VLC Media-Player I think.

I uninstalled it. That solved the problem with Unravel crashing.

 

Message 3 of 7 (8,158 Views)

Re: Unravel crashes on launch

★★★★ Novice

For those that have installed CCCP + MPC instead, I reinstalled the latest CCCP without the VSFILTERS. (On installation, do not put check "XY-VSFILTERS"). 

Message 4 of 7 (7,725 Views)

Re: Unravel crashes on launch

★★★★ Novice

this method worked fine for me just updated k-lite after getting crashing now fine no issues 

Message 5 of 7 (6,397 Views)

Re: Unravel crashes on launch

★★★ Newbie

I bought a game UNRAVEL and did not work . !!!!? I need my mony Frown

Message 6 of 7 (6,173 Views)

Re: Unravel crashes on launch

[ Edited ]
Hero

Hi @jafen16

 

what issue are you having ? Unfortunately, I don't understand your picture.

 

Could you post your Computer's DxDiag? To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

 

To request a refund, you can either go through the great game guarantee: https://help.ea.com/en-us/help/origin/origin/what-s-the-great-games-guarantee/ or if you're too late for that, contact a game advisor

 

Game advisors can be found through live chat or call-back https://help.ea.com/en/contact-us/ 

  • Click on the orange NEXT button
  • Select a platform
  • Click on the orange NEXT button
  • Select a topic and describe your problem in a few words
  • Click on the orange NEXT button
  • Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

In Details here: How to contact a Game Adviso

 

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game. Questions belong in the forums. I don't answer questions via PM.


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