Re: Unravel crashes on launch

by Zorko1000
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Unravel crashes on launch

★ Novice

Unravel just became available to play after pre-loading. Every time I launch the game it ends up crashing after a few seconds. I've heard people had problems with this on the Trial version as well. Any ideas?

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Accepted Solution

Re: Unravel crashes on launch

Hero

For most, it has been a problem with the K-Lite Codec Pack.

 

Try updating or uninstalling.the Codec Pack

 

There's some more details in this thread: http://answers.ea.com/t5/Technical-Issues/The-game-keeps-crashing/td-p/5140536/jump-to/first-unread-...

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 2 of 9 (21,042 Views)

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Re: Unravel crashes on launch

Hero

For most, it has been a problem with the K-Lite Codec Pack.

 

Try updating or uninstalling.the Codec Pack

 

There's some more details in this thread: http://answers.ea.com/t5/Technical-Issues/The-game-keeps-crashing/td-p/5140536/jump-to/first-unread-...

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 9 (21,043 Views)
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Re: Unravel crashes on launch

★★★★★ Newbie

The K-Lite Codec pack  was the problem in my case. It comes with the VLC Media-Player I think.

I uninstalled it. That solved the problem with Unravel crashing.

 

Message 3 of 9 (18,079 Views)

Re: Unravel crashes on launch

★★ Novice

For those that have installed CCCP + MPC instead, I reinstalled the latest CCCP without the VSFILTERS. (On installation, do not put check "XY-VSFILTERS"). 

Message 4 of 9 (17,646 Views)

Re: Unravel crashes on launch

★ Novice

this method worked fine for me just updated k-lite after getting crashing now fine no issues 

Message 5 of 9 (16,318 Views)

Re: Unravel crashes on launch

★★★ Newbie

I bought a game UNRAVEL and did not work . !!!!? I need my mony Frown

Message 6 of 9 (16,094 Views)

Re: Unravel crashes on launch

[ Edited ]
Hero

Hi @jafen16

 

what issue are you having ? Unfortunately, I don't understand your picture.

 

Could you post your Computer's DxDiag? To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

 

To request a refund, you can either go through the great game guarantee: https://help.ea.com/en-us/help/origin/origin/what-s-the-great-games-guarantee/ or if you're too late for that, contact a game advisor

 

Game advisors can be found through live chat or call-back https://help.ea.com/en/contact-us/ 

  • Click on the orange NEXT button
  • Select a platform
  • Click on the orange NEXT button
  • Select a topic and describe your problem in a few words
  • Click on the orange NEXT button
  • Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

In Details here: How to contact a Game Adviso

 

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 7 of 9 (16,079 Views)

Re: Unravel crashes on launch

★★★ Newbie

Hi Crin, 

 

Sorry to dig ug this old post but I just bought Unravel, and have the same issue.

I tried to update the k-lite pack from v10 to v15 (same issue), then remove it along with VLC, and still have the problem.

I join my DxDiag.txt to the reply.

 

Thank you in advance

 
Message 8 of 9 (6,775 Views)

Re: Unravel crashes on launch

★★★ Newbie
@samdelap I juste upgrade my computer with a better graphic card, and the game juste stopped crashing. No need to upgrade or set any software, eventually
Message 9 of 9 (4,737 Views)