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Unravel and unravel 2 both showing a black screen

by REDEAGLE_NL
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Original Post

Unravel and unravel 2 both showing a black screen

★★★★ Novice

I've just downloaded both the unravel games and both of them show a black screen the moment I open the game.

It shows my curser in the middle of the screen but thats it

 

System -

Windows 7

8GB RAM

GTX 1060

Message 1 of 6 (1,022 Views)

Re: Unravel and unravel 2 both showing a black screen

Community Manager

Hi @REDEAGLE_NL,

 

It's interesting it's happening for you with both games, let's try to find the problem!

 

Could you please give us more technical information about your computer? A dxdiag would be very helpful. You can find instructions on how to get a dxdiag here, and you can attach it to your answer.

 

Thank you!

-Mai

Message 2 of 6 (991 Views)

Re: Unravel and unravel 2 both showing a black screen

★★★★ Novice

Thanks for the replay Mai, here is the dxdiag. 

Message 3 of 6 (985 Views)

Re: Unravel and unravel 2 both showing a black screen

★★★★ Novice

Found the problem yet? It's still not working

Message 4 of 6 (906 Views)

Re: Unravel and unravel 2 both showing a black screen

Community Manager

Hi @REDEAGLE_NL,

 

Sorry for the wait, and thanks for bumping the thread.

 

Let's try some troubleshooting steps, ok? Please, follow these steps and try the game after each of them:

Hope this helps, let us know how it goes!

 

Thanks!

-Mai

Message 5 of 6 (894 Views)

Re: Unravel and unravel 2 both showing a black screen

★★★ Guide

@REDEAGLE_NL

 

Just interested. Do you have a audio/video codec pack installed like the "K-Llite-Codec Pack"?

 

I had an issue with black screen and crash 2 desktop because the Vobis video codec file this pack installed on my machine was too new and Unravel 2 couldn't use it to render the starting video.

If so, either uninstall the codec pack or replace the vsfilter.dll in the codec pack share folder with an older version ( can give you details on that, just ask if needed).

 

Unfortunetaly the DXDiag of Windows 7 does not show crash details.

Message 6 of 6 (770 Views)

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