June 2018
I've just downloaded both the unravel games and both of them show a black screen the moment I open the game.
It shows my curser in the middle of the screen but thats it
System -
Windows 7
8GB RAM
GTX 1060
June 2018
Hi @REDEAGLE_NL,
It's interesting it's happening for you with both games, let's try to find the problem!
Could you please give us more technical information about your computer? A dxdiag would be very helpful. You can find instructions on how to get a dxdiag here, and you can attach it to your answer.
Thank you!
-Mai
June 2018
Found the problem yet? It's still not working
June 2018
Hi @REDEAGLE_NL,
Sorry for the wait, and thanks for bumping the thread.
Let's try some troubleshooting steps, ok? Please, follow these steps and try the game after each of them:
Hope this helps, let us know how it goes!
Thanks!
-Mai
August 2018
Just interested. Do you have a audio/video codec pack installed like the "K-Llite-Codec Pack"?
I had an issue with black screen and crash 2 desktop because the Vobis video codec file this pack installed on my machine was too new and Unravel 2 couldn't use it to render the starting video.
If so, either uninstall the codec pack or replace the vsfilter.dll in the codec pack share folder with an older version ( can give you details on that, just ask if needed).
Unfortunetaly the DXDiag of Windows 7 does not show crash details.