COMMON PRE-ORDERS TROUBLESHOOTING QUESTIONS
Learn how to redeem your code, or find out why your pre-order was cancelled.
How do I redeem my pre-order code?
Use the following steps to redeem your code on console or PC:
Why was my pre-order cancelled?
Changes to your credit card or account between pre-ordering and shipment may cancel your order. Review a list of changes to your account to learn what may cause a cancellation so that you can receive your game on time.