February 2016 - last edited February 2016
You might run into a connectivity or performance problem as you play the game. Look for your issue in the table to see if an available workaround resolves it.
Errors and issues
|Problem or Question||Type||Area in game||Platform||Workaround|
|My level restarted and did not save my progress.||Gameplay||All||
|When you choose "Restart Level" or "Quit", you will not receive a second message asking "Are you sure you want to Restart Level?" or "Are you sure you want to quit?" Make sure you want to restart your level or quit the game whenever you choose these options.|
|Unravel just crashed.||Connectivity||All||PC||
If your game crashes when you start or crashes when you select a new game, you need to update the K-Lite Codec pack. If this does not work, uninstall the K-Lite Codec pack.
|Yarny is stuck in or on objects or falling through the world.||Gameplay||All||All||
If Yarny is stuck in an object or falls through the world, use these steps:
1. Hold down on the Directional pad (D-pad) on your Xbox One controller, the down button on your PlayStation 4 controller, or the END key on your keyboard.
2. If that does not work, restart the level from the pause menu.
|There are no waves in the sea and I cannot progress.||Gameplay||The Sea||All||If Yarny cannot progress because there are no waves in the sea, restart the level from the pause menu.|
|Poor performance when you are playing offline.||Connectivity||Offline||All||If Unravel isn't performing the way it should when you're playing offline, reboot your console or PC.|
|The screen shakes on the Mountain Trek level.||Gameplay||Mountain Trek||All||
If your screen shakes during the Mountain Trek level, restart at the checkpoint:
|The excavator handle disappeared and I cannot progress.||Gameplay||All||All||
If Yarny cannot progress because the excavator handle disappeared, restart at the checkpoint:
|Yarny cannot get a collectible because he is stuck or running into an invisible wall.||Gameplay||All||All||
If Yarny cannot get a collectible because he is stuck or running into an invisible wall, restart at the checkpoint:
Additional trick that may help with start-up issues:
This should allow you to enter the game and select a higher resolution from the in-game menu.