July 2018
After the opening cutscene in Unravel 2, my screen goes black. I still hear the sound of the game but can't see.
July 2018
Hi @Ndalmau27
are you on PC ?
If so, could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
July 2018
Hi @Ndalmau27
unfortunately, your computer is below minimum requirements for the game.
Your CPU is rather weak and you only have a graphic chip but you would need a dedicated card.
I would contact support to get a refund for the game.
Game advisors can be found through live chat or call-back
Click on this this link for fast finding https://help.ea.com/en/contact-us/
In Details here: How to contact a Game Advisor
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads