Help us improve Answers HQ! Take Survey No, Thanks

Re: Unravel 2 showing black after opening cutscene

by crinrict
Reply

Original Post

Unravel 2 showing black after opening cutscene

★★★★ Novice

After the opening cutscene in Unravel 2, my screen goes black. I still hear the sound of the game but can't see.

Message 1 of 4 (881 Views)

Re: Unravel 2 showing black after opening cutscene

Hero

Hi @Ndalmau27

 

are you on PC ?

 

If so, could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game. Questions belong in the forums. I don't answer questions via PM.


Important Threads


Message 2 of 4 (830 Views)

Re: Unravel 2 showing black after opening cutscene

★★★★ Novice

Sorry, for the late reply. I've attached the DxDiag.

Message 3 of 4 (821 Views)
Highlighted

Re: Unravel 2 showing black after opening cutscene

Hero

Hi @Ndalmau27

 

unfortunately, your computer is below minimum requirements for the game.

 

Your CPU is rather weak and you only have a graphic chip but you would need a dedicated card.

 

I would contact support to get a refund for the game.

 

Game advisors can be found through live chat or call-back

 

Click on this this link for fast finding https://help.ea.com/en/contact-us/ 

 

In Details here: How to contact a Game Advisor

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game. Questions belong in the forums. I don't answer questions via PM.


Important Threads


Message 4 of 4 (815 Views)

fifa-19-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help